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fiserv pune recruitment on Associate Technical Support

fiserv job openings for freshers and experienced candidates in pune on Associate Technical Support. require qualification any technical graduates. Interested candidates apply-online.

Must have :
1.Excellent communication skills; Working in 24*7 environments
2.Receive & make customer calls as 1st-line technical support. Track incidents and complaints.
3.Keep customers informed on request status and progress via email or phone
4.Work on ATM’S , attempt to resolve them or refer them to someone who can m
6.Ensure tickets are worked in a timely manner.onitor and escalate procedures relative to appropriate SLA
5.resolving incidents; co-ordinate  with third party vendor.
7.Working knowledge of fundamental operations of relevant software, hardware and other equipment (Basic Troubleshooting, Monitoring and networking  of ATM’s on Tandem , Having knowledge of ticketing tool Remedy, SIMBBA.)Monitor Tandem and Unix server operations: server hardware, applications and processing.Monitor, review and respond to alerts from automated system monitors

Educational Qualification : Any technical Graduates
Experience : freshers and experience
Location : Pune

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